Welcome to Comerio Homes Customer Care
At Comerio Homes of Northwest Arkansas, our commitment to you doesn’t end at closing. We believe customer care is an essential part of the homeownership experience.
We provide a comprehensive 1-year warranty designed to help keep your home functional, comfortable, and well-maintained after move-in. On this page, you’ll find helpful information about warranty coverage, what to expect prior to closing, and how to submit a warranty request if something needs attention.
We’re here to support you and ensure your home continues to meet the standards you expect from Comerio Homes.
COMERIO HOMES WARRANTY
Comerio Homes offers a 1-Year Comprehensive Warranty on all homes. Here’s what to expect in the two weeks leading up to your closing:
WOW – WARRANTY ORIENTATION WALKTHROUGH:
This is the first of two walkthroughs conducted prior to closing. During the Warranty Orientation Walkthrough (WOW), we’ll:
- Demonstrate how key systems in your home operate, including water shut-offs, HVAC controls, and other essential features.
- Perform a room-by-room and exterior inspection, marking any items needing attention using the industry-standard 6’ rule and creating a punch list for completion.
When: Approximately 2 weeks before your closing date (to allow time to complete any identified items).
Duration: About 1–1.5 hours, depending on the size of your home. To ensure efficiency, we limit the number of attendees, turn off phones, and stay focused on reviewing each room carefully.
PRE-CLOSING WALKTHROUGH:
This is your final walkthrough before closing. During this meeting, we’ll review your previous punch list from the WOW and verify that all outstanding items have been addressed.
Any remaining items (such as landscaping, sod, or backordered materials) will be noted for final completion.
Please note that this is not a new walkthrough for additional items by this stage, all trade partners have completed their work, and your home has been cleaned and prepared for closing. Our goal is simple: to have zero items left before you receive your keys.
When: Approximately 1 day before closing.
Duration: Around 30 minutes, following the same focused format as the first walkthrough.
Troubleshooting: How-to Videos
Before submitting a warranty request, we encourage homeowners to visit our Troubleshooting: How-To Videos section. These videos provide quick, easy guidance for addressing common household issues saving you time and helping you resolve minor problems independently.
Why Watch the How-to Videos?
- Self-Diagnosis and Resolution: Learn how to identify and fix everyday maintenance issues, such as tripped breakers or basic plumbing concerns.
- Step-by-Step Guidance: Each video walks you through the process clearly and simply, empowering you to take care of minor repairs safely and confidently.
- Efficient Warranty Requests: If you still need assistance after troubleshooting, your completed steps help us better understand the issue and speed up service.
Troubleshooting Videos:
We’re Here to Help!
While our Troubleshooting Videos are a great first step, we understand that some issues require additional assistance. Our Customer Care Team is always available to help with more complex concerns or to provide further guidance.
If you’ve tried the recommended steps and the problem persists or if it appears to require professional attention, please don’t hesitate to submit a warranty request through our online system. We’re committed to ensuring your home continues to meet the high standards of quality and comfort you expect from Comerio Homes of Northwest Arkansas.
EMERGENCY WARRANTY NOTIFICATION
An emergency is defined as any situation that poses an immediate danger or a substantial risk of significant damage to your home or its occupants. If such a situation occurs, homeowners are expected to take prompt and reasonable action to prevent further harm or property damage before professional help arrives. The first step in both emergency and non-emergency situations is to file a warranty claim online.
All claims must be submitted through our online portal. No exceptions. Taking immediate action and following the correct reporting process helps us respond quickly and ensures that your warranty service is handled efficiently and effectively.
Emergency Situations vs. Immediate Action Items
Emergency Situations
| Situation | Immediate Action | Contact Information |
| Burst Water Pipes | Shut water off immediately | Contact Plumbing Provider |
| Furnace Not Working (30°F or below) | Contact HVAC Provider | Contact HVAC Provider |
| Total Loss of Electricity | Contact Power Company for outages | Contact Electrical Service Provider |
| Gas Leak | Contact Gas Company for immediate assistance | Contact Gas Service Provider |
Immediate Action Items (Non-Emergency)
| Situation | Immediate Action |
|---|---|
| Roof Leaks | Inspect and cover leak temporarily; Submit warranty request |
| Window / Door Leaks | Check seals and apply temporary cover if necessary; Submit warranty request |
| Loss of Hot Water | Submit warranty request |
| Loss of Heat (when outside temperature is above 31°F) | Submit warranty request |
| Plumbing Drain Line Leaks | Inspect for visible leaks; Submit warranty request |
| Exterior Door That Does Not Lock/Open | Check for obstructions; Submit warranty request |
*All examples do require that the homeowner take active & reasonable steps to prevent any additional damage.
WARRANTY FREQUENTLY ASKED QUESTIONS
WHAT TYPE OF WARRANTY DOES COMERIO HOMES PROVIDE?
1-year comprehensive warranty. Comerio Homes provides a 1-Year Comprehensive Warranty on all homes. This warranty is designed to ensure peace of mind by covering a wide range of essential systems, materials, and workmanship.
WHO IS RESPONSIBLE FOR DOING WARRANTY WORK?
If a warranty item is reviewed and approved for repair, the work will be performed by an authorized Comerio Homes trade partner who specializes in the appropriate service area.
WHO IS RESPONSIBLE FOR SCHEDULING WARRANTY WORK WITH A COMERIO TRADE PARTNER?
Once a warranty item has been approved, the homeowner will receive the contact information for the assigned trade partner. The homeowner is then responsible for coordinating and scheduling the repair directly with that trade partner at a mutually convenient time.